Some cancellations penalties could apply.

Cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. You can cancel your stay with no penalties for up to 24 hours before your scheduled arrival date. This service is provided by Seasons Tours, our trusted in-house transportation agency.įor your convenience and flexibility, The Excellence Collection now offers you free cancellation for bookings made through an affiliate travel agent, with the exception of our non-refundable rate options. As ever, we want to strengthen these relationships with our travel agent partners, which is why we are offering benefits for customers and for travel agents alike when they book a stay at any of our high end properties in Cancun, the Riviera Maya, Punta Cana, and Montego Bay.Įvery new suite-only reservation for minimum 3 nights, made through an affiliate travel agent, will receive free round-trip ground transportation to and from Cancun International Airport, Punta Cana International Airport, or Montego Bay International Airport to the boooked hotel.